Updates to NCTracks Prior Approval Attachment Functionality

Effective Jan. 31, 2021, an enhancement will be made to the existing provider attachment functionality during prior approval (PA) entries and inquiries. Providers will need to select the attachment type from the list provided based on the PA type.

Furthermore, once these updates have been made and the provided documents have been uploaded, they will be listed by the selected attachment type instead of the generic PA_MEDICAL_ATTACH label.

Please note that any documents uploaded prior to this change will retain the current PA_MEDICAL_ATTACH label. Also, NCTracks generated documents for the cover sheet used when sending information will be labeled as ATTACH CVR, while conformation forms will be listed as CNFRM PDF.