Upcoming Provider Training in December 2015

Friday, December 4 – 9:00 a.m. to 11:00 a.m. (WebEx) – New Office Administrator

This course shows authorized users the process for changing the current Office Administrator (OA) to a new Office Administrator for an Individual Provider or Organization with a National Provider Identification (NPI) number or Atypical Provider Number. At the end of training, participants will be able to update the Office Administrator for an Individual Provider or Organization, and upgrade existing users to Managing Relationships. This course is taught via WebEx and can be attended remotely from any location with a telephone, computer and internet connection.  The WebEx will be limited to 115 participants.

 

Friday, December 4 - 1:00 p.m. to 4:00 p.m. (WebEx) - Provider Web Portal Applications Webinar

This course will guide providers through the process of submitting all types of provider applications found on the NCTracks Provider Portal.  At the end of this training, providers will be able to understand the Provider Enrollment Application processes and navigate to the NCTracks Provider Portal and complete Provider Enrollment, Manage Change Request (MCR), Re-Enrollment, and Re-verification and Maintain Eligibility, as well as track and submit applications using the Status and Management page. This course is taught via WebEx and can be attended remotely from any location with a telephone, computer and internet connection.  The WebEx will be limited to 115 participants.

 

Monday, December 7 - 10:00 a.m. to 11:30 a.m. (WebEx) – Provider Re-Credentialing/Re-Verification Refresher

This course serves as a refresher for the steps to be taken by the provider to complete the Re-Verification process through NCTracks. It also covers the steps to enter information and submit a Manage Change Request (MCR) in the event the user is prompted to complete an MCR during Re-Verification/Re-Credentialing. At the end of training, user will be able to explain what provider Re-Verification is all about and why it is required, explain each phase of Re-Verification, complete the Re-Verification process in NCTracks, and complete a Manage Change Request for invalid or missing provider data. This course is taught via WebEx and can be attended remotely from any location with a telephone, computer and internet connection.  The WebEx will be limited to 115 participants.

 

 

Tuesday, December 8 - 10:00 a.m. to 12:00 p.m. (WebEx) – Medicaid for Pregnant Women Prior Approval

 

This course will provide an explanation of the Prior Approval requirements for Chiropractic and Podiatry Services for Medicaid for Pregnant Women beneficiaries. At the end of training, user will be able to understand the new process for referrals and prior approval for MPW chiropractic and podiatry services, know how to enter Prior Approval Requests in NCTracks, and know how to search for Prior Approvals in NCTracks. This course is taught via WebEx and can be attended remotely from any location with a telephone, computer and internet connection.  The WebEx will be limited to 115 participants.

 

 

Wednesday, December 9 - 9:30 a.m. to 12:00 p.m. - Prior Approval – Pharmacy

This course will show participants how to submit and inquire about Pharmacy Prior Approval (PA) Requests on the NCTracks Provider Portal. It will also cover Prior Approval Inquiry to check on the status of the Pharmacy PA Request.  The course is being offered in-person at the CSC facility in Raleigh. It includes hands-on training and will be limited to 45 participants.

 

Thursday, December 10 - 9:30 a.m. to 12:30 p.m. - Submitting Dental and Orthodontic Claims

 

This course will focus on how to submit Dental and Orthodontic Claims via the NCTracks Provider Portal. At the end of training, providers will be able to enter Dental and Orthodontic claims, save a Draft claim, use the Claims Draft Search tool, submit a claim, and view the results of a claim submission. The course is being offered in-person at the CSC facility in Raleigh. It includes hands-on training and will be limited to 45 participants.

 

 

Thursday, December 10 – 1:00 p.m. to 4:00 p.m. - Prior Approval - Dental and Orthodontic

 

This course will cover submitting Prior Approval (PA) Requests for Dental and Orthodontic procedures to help ensure compliance with Medicaid clinical coverage policy and medical necessity. It will also cover Prior Approval Inquiry to check on the status of the PA Request. The course is being offered in-person at the CSC facility in Raleigh. It includes hands-on training and will be limited to 45 participants.

 

 

Friday, December 11 – 1:00 p.m. to 3:00 p.m. (WebEx) – Medicaid for Pregnant Women Prior Approval

 

This course will provide an explanation of the Prior Approval requirements for Chiropractic and Podiatry Services for Medicaid for Pregnant Women beneficiaries. At the end of training, user will be able to understand the new process for referrals and prior approval for MPW chiropractic and podiatry services, know how to enter Prior Approval Requests in NCTracks, and know how to search for Prior Approvals in NCTracks. This course is taught via WebEx and can be attended remotely from any location with a telephone, computer and internet connection.  The WebEx will be limited to 115 participants.

 

 

Tuesday, December 15 - 1:00 p.m. to 2:30 p.m. (WebEx) – Provider Re-Credentialing/Re-Verification Refresher

This course serves as a refresher for the steps to be taken by the provider to complete the Re-Verification process through NCTracks. It also covers the steps to enter information and submit a Manage Change Request (MCR) in the event the user is prompted to complete an MCR during Re-Verification/Re-Credentialing. At the end of training, user will be able to explain what provider Re-Verification is all about and why it is required, explain each phase of Re-Verification, complete the Re-Verification process in NCTracks, and complete a Manage Change Request for invalid or missing provider data. This course is taught via WebEx and can be attended remotely from any location with a telephone, computer and internet connection.  The WebEx will be limited to 115 participants.

 

 

Friday, December 18 - 9:00 a.m. to 11:00 a.m. - Recipient Eligibility Verification

 

In this training providers learn to use the Eligibility Verification System (EVS), which provides information regarding a recipient's eligibility for services in real time. At the end of training, providers will be able to submit an Individual Recipient Eligibility Inquiry, submit a Batch Eligibility Inquiry, and view an Eligibility Response. This course will be taught at the CSC facility in Raleigh. The course includes hands-on training and will be limited to 45 participants.

 

 

Friday, December 18 - 1:00 p.m. to 2:30 p.m. - Managed Care Referrals and Overrides

 

This course shows authorized users how to submit Managed Care Referrals and inquire about Managed Care Referrals and Overrides. At the end of training, the user will be able to submit Managed Care Referrals and conduct inquiries about Managed Care Referrals and Overrides using the secure NCTracks Provider Portal. This course will be offered at the CSC facility in Raleigh. It involves hands-on training and will be limited to 45 participants.

 

 

Training Enrollment Instructions:

Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Logon to the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folders labeled ILTs: On-site and ILTs: Remote via WebEx, depending on the format of the course.  Refer to the Provider Training page of the public Provider Portal for specific instructions on how to use SkillPort. The Provider Training page also includes a quick reference regarding Java, which is required for the use of SkillPort.