NCTracks Provider Training Available in November 2018

Registration is open for the November 2018 instructor-led provider training courses listed below. Slots are limited.

WebEx courses can be attended remotely from any location with a telephone, computer and internet connection. On-site courses include hands-on training and are limited to 45 participants. They are offered in-person at the CSRA facility at 2610 Wycliff Road in Raleigh.

Following are details on the courses, including dates, times and how to enroll.

AMH Attestation (WebEx)

Friday, November 9, 2018, 9:30–11 a.m.

This course will guide the user through completing the Advanced Medical Home Tier Attestation via the secure Provider Portal.

Create and Submit a PA for DME and Home Health Supply using Electronic Physician Signature (WebEx)

Tuesday, November 13, 2018, 10 a.m. – Noon

This course teaches:

  • The step by step process for an Office Administrator to assign a user role
  • The step by step process for a Requesting DME and Home Health Supply Provider to assign a PA request to the Prescribing Provider
  • The step by step process for a Prescribing Provider to review a PA request and electronically sign the Prior Approval Request

Prior Approval Pharmacy (WebEx)

Tuesday, November 13, 2018, 1-2:30 p.m.

Tuesday, November 27, 2018, 1-3 p.m.

This course will cover:

  • Submitting Pharmacy Prior Approval requests, to help ensure compliance with Medicaid clinical coverage policy and medical necessity
  • Inquiring about Pharmacy Prior Approval requests to determine their status

Prior Approval Institutional (On-site)

Thursday, November 15, 2018, 9:30 a.m. - Noon

This course will cover submitting prior approval requests with a focus on nursing facilities to help ensure compliance with Medicaid clinical coverage policy and medical necessity, including inquiring about those requests to determine their status.

After completing this course, authorized users will be able to:

  • Submit prior approval requests
  • Inquire about the status of prior approval requests

Submitting an Institutional Claim (On-site)

Thursday, November 15, 2018, 1-4 p.m.

This course will focus on how to submit an institutional claim with emphasis on long-term care and secondary claims.

At the end of training, providers who are authorized users will be able to:

  • Enter an institutional claim
  • Save a draft
  • Use the Claims Draft Search tool
  • Submit a claim
  • View results of a claim submission

Submitting Medical Prior Approval (On-Site)

Thursday, November 29, 2018, 9:30 a.m. - Noon

This course shows authorized users how to electronically submit and inquire about prior approvals for different kinds of medical services. After completing this course, authorized users will be able to submit Prior Approvals electronically and conduct electronic inquiries about Prior Approvals.

Submitting Professional Claims (On-Site)

Thursday, November 29, 2018, 1– 4 p.m.

This course will focus on how to submit a Professional Claim. At the end of training, as an authorized user, the user will be able to do the following:

  • Enter a Professional claim
  • Save a Draft
  • Use Claims Draft Search
  • Submit a claim
  • View results of a claim submission
  • Void and Replace paid claims

Training Enrollment Instructions

Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Logon to the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folders labeled ILTs: On-site or ILTs: Remote via WebEx, depending on the format of the course.

Refer to the Provider Training page of the public Provider Portal for specific instructions on how to use SkillPort. The Provider Training page also includes a quick reference regarding Java, which is required for the use of SkillPort.