August 2021 Provider Training Now Available

Registration is open for the Aug. 2021 instructor-led provider training courses listed below. Slots are limited. NCTracks Zoom courses can be attended remotely from any location with a computer and internet connection. Please note that as of Jan. 1, 2021, training will be conducted through Zoom; individualized meeting information has been created for each course. Please see the Training Enrollment Instructions section below for registration details.

 

Provider Web Portal Applications (Zoom) 

Tuesday, Aug. 10, 2021, 9:30 a.m. - Noon  

This course will guide you through an overview of the Enrollment, Re-enrollment, Re-verification, Abbreviated Manage Change Request, Manage Change Request, Maintain Eligibility, and Fingerprinting required application processes.

At the end of this training, you will be able to:

  • Understand the Provider Enrollment Application process
  • Navigate to the NCTracks Provider Portal and understand how to complete the following Provider Enrollment Application processes:
  • Provider Enrollment
  • Out-of-State (OOS)
  • Ordering, Prescribing, and Referring (OPR) Lite
  • Re-enrollment
  • Re-verification
  • Abbreviated Manage Change Request
  • Manage Change Request (MCR) 
  • Maintain Eligibility
  • Fingerprinting Required

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll Free 833-568-8864
  2. Enter meeting ID 160 348 1245#
  3. Press the # key 
  4. Enter meeting passcode 6762306941#
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1603481245?pwd=QVdyc05xRFVlbUcwbGo5V3N3dkw0QT09  
  • Providers may choose to use the computer audio instead of dialing in

 

Provider Re-Credentialing/Re-verification (Zoom)

Tuesday, Aug. 10, 2021, 1:00 p.m. - 2:30 p.m.  

This course serves as a refresher for the steps taken by the provider for re-verifying their credentials and qualifications through NCTracks. At the end of training, you will be able to:

  • Explain why provider Re-Verification is requested and what the process entails.
  • Complete the Re-Verification process in NCTracks. 
  • Update Owners and Managing Relationships if necessary while completing the Re-Verification application process

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll Free 833-568-8864
  2. Enter meeting ID 161 629 7063#
  3. Press the # key 
  4. Enter meeting passcode 3669431151#
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1616297063?pwd=T1dNdWJXSHppTWpGTERsWDR6UDNOQT09 
  • Providers may choose to use the computer audio instead of dialing in

 

Prior Approval Institutional (Zoom)

Thursday, Aug. 12, 2021, 9:30 a.m. – Noon 

This course will cover:

Submitting Prior Approval requests, to help ensure compliance with Medicaid clinical coverage policy and medical necessity.

Inquiring about Prior Approval requests to determine their status. 

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll Free 833-568-8864
  2. Enter meeting ID 161 047 3947#
  3. Press the # key 
  4. Enter meeting passcode 3798719569#
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1610473947?pwd=T0g1QUR2d09pSEZzZWNva2JqNzlTQT09 
  • Providers may choose to use the computer audio instead of dialing in

 

Submitting an Institutional Claim (Zoom)

Thursday, Aug. 12, 2021, 1:00 p.m. – 4:00 p.m.  

At the end of training, the user will be able to submit an institutional claim via the NCTracks web portal:

  • Initial claim
  • Save a claim Draft 
  • Use Claims Draft Search
  • Submit a claim 
  • View results of a claim submission
  • Perform a Claim Status Search
  • Copy a claim
  • Resubmit a claim
  • Void a prior claim or replace a prior claim

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll Free 833-568-8864
  2. Enter meeting ID 161 878 1492#
  3. Press the # key 
  4. Enter meeting passcode 2502349183#
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1618781492?pwd=U28wcXFpTTNvZnQ0b3pTZitrYzNGQT09 
  • Providers may choose to use the computer audio instead of dialing in

 

Submitting a Professional Claim (Zoom)

Friday, Aug. 13, 2021, 9:30 a.m. – Noon  

This course will show authorized users how to electronically submit a Professional claim. At the end of training, users will be able to:

  • Submit a Professional claim via the NCTracks web portal
  • Create a claim
  • Save a claim draft 
  • Use Claims Draft Search
  • Submit a claim 
  • View results of a claim submission
  • Perform a Claim Status Search
  • Copy the claim
  • Resubmit a claim
  • Void or replace prior claims

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll Free 833-568-8864
  2. Enter meeting ID 161 394 9215#
  3. Press the # key 
  4. Enter meeting passcode 0582651339#
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1613949215?pwd=c2lwZCtFK0JCYlJBSy9wbndOaGROUT09 
  • Providers may choose to use the computer audio instead of dialing in

 

Provider Web Portal Applications (Zoom)

Tuesday, Aug.17, 2021, 1:00 p.m. – 4:00 p.m.  

This course will guide you through an overview of the Enrollment, Re-enrollment, Re-verification, Abbreviated Manage Change Request, Manage Change Request, Maintain Eligibility, and Fingerprinting required application processes.

At the end of this training, you will be able to:

  • Understand the Provider Enrollment Application process
  • Navigate to the NCTracks Provider Portal and understand how to complete the following Provider Enrollment Application processes:
  • Provider Enrollment
  • Out-of-State (OOS)
  • Ordering, Prescribing, and Referring (OPR) Lite
  • Re-enrollment
  • Re-verification
  • Abbreviated Manage Change Request
  • Manage Change Request (MCR) 
  • Maintain Eligibility
  • Fingerprinting Required

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll Free 833-568-8864
  2. Enter meeting ID 160 975 3370#
  3. Press the # key 
  4. Enter meeting passcode 7301814951#
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1609753370?pwd=ZFBHRkorSFZCMVlPaWo1eXZIcCtUZz09  
  • Providers may choose to use the computer audio instead of dialing in

 

Submitting an NEMT Claim (Zoom)

Thursday, Aug.19, 2021, 9:00 a.m. – Noon 

At the end of training, users will be able to perform all aspects of submitting a Professional claim via the NCTracks web portal, including:

  • Understand Claims Terminology
  • Understand the Payment Authorization Process
  • Create a Claim
  • Save a Claim Draft 
  • Use Claims Draft Search
  • Submit a Claim 
  • View Results of a Claim Submission
  • Perform a Claim Status Search
  • Copy a Claim
  • Resubmit a Claim
  • Void and Replace Claims
  • Understand Your Remittance Advice
  • Prior Authorization Inquiry

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll Free 833-568-8864
  2. Enter meeting ID 161 374 2965#
  3. Press the # key 
  4. Enter meeting passcode 2064933931#
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1613742965?pwd=Umd5S3lZcHdwSUttOGZqSmJicWsxQT09 
  • Providers may choose to use the computer audio instead of dialing in

 

Training Enrollment Instructions

Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Log onto the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folder labeled ILTs: Remote via WebEx (although this is the sub-folder name, please note that, as previously mentioned, courses will now be conducted via Zoom and not WebEx).

Refer to the Provider User Guides & Training page of the public provider portal for specific instructions on how to use SkillPort. The Provider Training Tool Kits page also includes a quick reference regarding Java, which is required for the use of SkillPort.