October 2021 Provider Training Now Available

Registration is open for the October 2021 instructor-led provider training courses listed below. Slots are limited. NCTracks Zoom courses can be attended remotely from any location with a computer and internet connection. Please note that as of Jan. 1, 2021, training will be conducted through Zoom; individualized meeting information has been created for each course. Please see the Training Enrollment Instructions section below for registration details.

 

Submitting a Dental/Orthodontic Claim (Zoom) 

Wednesday, Oct. 13, 2021, 1:00 p.m. - 4:00 p.m.   

This course will provide instructions for authorized users to submit dental claims electronically in NCTracks. At the end of this training, the authorized user will be able to:

  • Create a dental claim via the NCTracks web portal
  • Save a claim Draft
  • Submit a claim
  • Search claim status
  • Review claim status
  • Copy a claim
  • Void or replace a previous claim

 

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll Free 833-568-8864
  2. Enter meeting ID 160 978 3248#
  3. Press the # key 
  4. Enter meeting passcode 0568538665#
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1619853886?pwd=dzVnd1NTTVVEdFlXM0tNNUZFWHRYUT09
  • Providers may choose to use the computer audio instead of dialing in

 

Prior Approval Medical (Zoom)

Thursday, Oct. 14, 2021, 9:30 a.m. - Noon

This course will cover:

  • Submitting Prior Approval requests, to help ensure compliance with Medicaid clinical coverage policy and medical necessity
  • Inquiring about Prior Approval requests to determine their status
  • Voiding a Prior Approval

 

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll Free 833-568-8864
  2. Enter meeting ID 160 875 3590#
  3. Press the # key 
  4. Enter meeting passcode 7865117435#
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1608753590?pwd=NUxVaUNwcloyTjVGM0lFeHJjcTdWdz09
  • Providers may choose to use the computer audio instead of dialing in

 

Submitting a Professional Claim (Zoom)

Thursday, Oct. 14, 2021, 1:00 p.m. – 4:00 p.m.   

This course will show authorized users how to electronically submit a Professional claim. At the end of training, authorized users will be able to:

  • Submit a Professional claim via the NCTracks web portal
  • Create a claim
  • Save a claim draft
  • Use Claims Draft Search
  • Submit a claim
  • View results of a claim submission
  • Perform a Claim Status Search
  • Copy the claim
  • Resubmit a claim
  • Void or replace prior claims

 

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll Free 833-568-8864
  2. Enter meeting ID  160 875 6814#
  3. Press the # key 
  4. Enter meeting passcode 7162533824#
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1608756814?pwd=ZXdwemlUbmdhZ0Z0Y2hBVXluT1RBdz09
  • Providers may choose to use the computer audio instead of dialing in

 

Prior Approval Institutional (Zoom)

Thursday, Oct. 21, 2021, 9:30 a.m. – Noon

This course will cover:

  • Submitting Prior Approval requests, to help ensure compliance with Medicaid clinical coverage policy and medical necessity.
  • Inquiring about Prior Approval requests to determine their status.

 

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll Free 833-568-8864
  2. Enter meeting ID 160 515 5659#
  3. Press the # key 
  4. Enter meeting passcode 8755041861#
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1605155659?pwd=S05lTzJUZHl1TTJHcWpXR043L0VMZz09
  • Providers may choose to use the computer audio instead of dialing in

 

Submitting an Institutional Claim (Zoom)

Thursday, Oct. 21, 2021, 1:00 p.m. – 4:00 p.m.   

At the end of training, the authorized users will be able to submit an institutional claim via the NCTracks web portal:

  • Initial claim
  • Save a claim Draft
  • Use Claims Draft Search
  • Submit a claim
  • View results of a claim submission
  • Perform a Claim Status Search
  • Copy a claim
  • Resubmit a claim
  • Void or replace a prior claim

 

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll Free 833-568-8864
  2. Enter meeting ID  160 497 6516#
  3. Press the # key 
  4. Enter meeting passcode 5461339574#
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1604976516?pwd=dEFtc3R2Mm1xQ2hEazBXZnpGa0pHZz09
  • Providers may choose to use the computer audio instead of dialing in

 

Provider Web Portal Applications (Zoom)

Tuesday, Oct. 26, 2021, 9:30 a.m. – Noon

This course will guide you through an overview of the Enrollment, Re-enrollment, Re-verification, Abbreviated Manage Change Request, Manage Change Request, Maintain Eligibility, and Fingerprinting required application processes. At the end of this training, authorized users will be able to:

  • Understand the Provider Enrollment Application process
  • Navigate to the NCTracks Provider Portal and understand how to complete the following Provider Enrollment Application processes:
  • Provider Enrollment
  • Out-of-State (OOS)
  • Ordering, Prescribing, and Referring (OPR) Lite
  • Re-enrollment
  • Re-verification
  • Abbreviated Manage Change Request
  • Manage Change Request (MCR)
  • Maintain Eligibility
  • Fingerprinting Required

 

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll Free 833-568-8864
  2. Enter meeting ID  161 014 3616#
  3. Press the # key 
  4. Enter meeting passcode 5680427501#
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1610143616?pwd=V1NGdlhDVHJ1NWxpVURHcWY5T3dOdz09
  • Providers may choose to use the computer audio instead of dialing in

 

Prior Approval Pharmacy (Zoom)

Wednesday, Oct. 27, 2021, 9:30 a.m. – Noon

This course will cover:

  • Submitting Pharmacy Prior Approval requests, to help ensure compliance with Medicaid clinical coverage policy and medical necessity.
  • Inquiring about Pharmacy Prior Approval requests to determine the status.

 

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll Free 833-568-8864
  2. Enter meeting ID  161 867 8084#
  3. Press the # key 
  4. Enter meeting passcode 4768416531#
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1618678084?pwd=YzdEdk52cHFYUlJ1Z1l4RWtPdEo0QT09
  • Providers may choose to use the computer audio instead of dialing in

 

Provider Re-Credentialing/Re-Verification (Zoom)

Wednesday, Oct. 27, 2021, 1:00 p.m. – 2:30 p.m.   

This course serves as a refresher for the steps taken by the provider for re-verifying their credentials and qualifications through NCTracks. At the end of training, authorized users will be able to:

  • Explain why provider Re-Verification is requested and what the process entails.
  • Complete the Re-Verification process in NCTracks.
  • Update Owners and Managing Relationships if necessary while completing the Re-Verification application process.

 

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll Free 833-568-8864
  2. Enter meeting ID  161 616 7847#
  3. Press the # key 
  4. Enter meeting passcode 1761621631#
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1616167847?pwd=bzFHZVJ1cjBVQnhnWXE5QThiYnpVUT09
  • Providers may choose to use the computer audio instead of dialing in

 

Training Enrollment Instructions

Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Log onto the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folder labeled ILTs: Remote via WebEx (although this is the sub-folder name, please note that, as previously mentioned, courses will now be conducted via Zoom and not WebEx).

Refer to the Provider User Guides & Training page of the public provider portal for specific instructions on how to use SkillPort. The Provider Training Tool Kits page also includes a quick reference regarding Java, which is required for the use of SkillPort.