September 2021 Provider Training Now Available

Registration is open for the Sept. 2021 instructor-led provider training courses listed below. Slots are limited. NCTracks Zoom courses can be attended remotely from any location with a computer and internet connection. Please note that as of Jan. 1, 2021, training will be conducted through Zoom; individualized meeting information has been created for each course. Please see the Training Enrollment Instructions section below for registration details.

 

New Office Administrator (Zoom) 

Tuesday, Sept. 7, 2021, 9:00 a.m. - 11:00 a.m.  

This course describes the process for changing the current Office Administrator (OA) to a new Office Administrator for an Individual Provider or Organization with a National Provider Identification (NPI) number or Atypical Provider. At the end of this training, the authorized user will be able to:

  • Update the Office Administrator for an 
  • Individual Provider
  • Organization
  • Upgrade existing Users to
  • Managing Relationships
  • Fingerprinting Required

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll Free 833-568-8864
  2. Enter meeting ID 160 978 3248#
  3. Press the # key 
  4. Enter meeting passcode 0568538665#
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1609783248?pwd=c2diMy9IdVVYMkhtV2JJRWp1NVpDZz09
  • Providers may choose to use the computer audio instead of dialing in

 

Ortho Helpful Hints (Zoom)

Tuesday, Sept. 7, 2021, 1:00 p.m. - 3:00 p.m.  

At the end of training, the authorized user will be able to:

  • Identify the three (3) methods of Prior Approval submission.
  • Identify how to upload documents when submitting Prior Approvals via NCTracks or to existing Prior Approvals.
  • Identify the most common errors when completing the American Dental Association form.
  • Identify common errors that require requests for Prior Approval additional information.
  • Requesting payment for orthodontic records.
  • Submitting Prior Approval for orthodontic treatment requiring orthognathic surgery.
  • Using the Orthodontic Prior Approval attachment forms

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll Free 833-568-8864
  2. Enter meeting ID 160 655 4411#
  3. Press the # key 
  4. Enter meeting passcode 8722247622#
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1606554411?pwd=azJybzhIby9DSHZrQVdsSk14cm9ldz09
  • Providers may choose to use the computer audio instead of dialing in

 

Prior Approval Dental/Orthodontic (Zoom)

Wednesday, Sept. 8, 2021, 9:30 a.m. – Noon

This course will provide instructions regarding how authorized users can submit Dental Prior Approval requests in NCTracks. At the end of this training, the authorized user will be able to:

  • Submit Dental Prior Approval Requests
  • Inquire About Prior Approval Requests

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll Free 833-568-8864
  2. Enter meeting ID 161 048 7569#
  3. Press the # key 
  4. Enter meeting passcode 0664623225#
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1610487569?pwd=cWdqNllQbVcvVUdPcGxldnp4eU5rUT09  
  • Providers may choose to use the computer audio instead of dialing in

 

Submitting a Dental/Orthodontic Claim (Zoom)

Wednesday, Sept. 8, 2021, 1:00 p.m. – 4:00 p.m.  

This course will provide instructions for authorized users to submit dental claims electronically in NCTracks. At the end of this training, the authorized user will be able to: 

  • Create a dental claim via the NCTracks web portal
  • Save a claim Draft
  • Submit a claim 
  • Search claim status
  • Review claim status
  • Copy a claim
  • Void or replace a previous claim

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll Free 833-568-8864
  2. Enter meeting ID 160 878 3050#
  3. Press the # key 
  4. Enter meeting passcode 6665601587#
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1608783050?pwd=OWdlZTJ2NnhEVWpnTUJJbGluRTJxUT09
  • Providers may choose to use the computer audio instead of dialing in

 

Prior Approval Institutional (Zoom)

Monday, Sept. 13, 2021, 9:30 a.m. – Noon

The purpose of this training is to show authorized users how to submit Prior Approvals electronically via NCTracks. The Prior Approval functional area accepts PA data from provider-initiated information entry through the NCTracks web portal. This course will cover:

  • Submitting Prior Approval requests, to help ensure compliance with Medicaid clinical coverage policy and medical necessity.
  • Inquiring about Prior Approval requests to determine their status.

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll Free 833-568-8864
  2. Enter meeting ID 161 206 5616#
  3. Press the # key 
  4. Enter meeting passcode 8200502769#
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1612065616?pwd=aGVkM0w0L083WjMxbE1kZTBzZzJwUT09 
  • Providers may choose to use the computer audio instead of dialing in

 

How to Add or Update Credentials (Zoom)

Tuesday, Sept. 14, 2021, 9:00 a.m. – 11:00 a.m.  

This course shows authorized users how to add or update credentials on a provider’s record in NCTracks. At the end of training, the authorized user will be able to:

  • Add/update accreditation
  • Add/update certification
  • Add/update license 

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll Free 833-568-8864
  2. Enter meeting ID 160 100 3401#
  3. Press the # key 
  4. Enter meeting passcode 1061027269#
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1601003401?pwd=bmFtTVhQdDhrR094d2lYMnpobEZZUT09 
  • Providers may choose to use the computer audio instead of dialing in

 

Submitting an Institutional Claim (Zoom)

Wednesday, Sept. 15, 2021, 1:00 p.m. – 4:00 p.m.  

This course will provide instructions for authorized users to submit institutional claims electronically in NCTracks. At the end of this training, the authorized user will be able to:

  • Initial claim
  • Save a claim Draft
  • Use Claims Draft Search
  • Submit a claim
  • View results of a claim submission
  • Perform a Claim Status Search
  • Copy a claim
  • Resubmit a claim
  • Void a prior claim or replace a prior claim

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll Free 833-568-8864
  2. Enter meeting ID 160 847 2575#
  3. Press the # key 
  4. Enter meeting passcode 2449833711#
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1608472575?pwd=UEpNRmlHaHNwRW9ub29GUjdDc1pWUT09 
  • Providers may choose to use the computer audio instead of dialing in

 

Training Enrollment Instructions

Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Log onto the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folder labeled ILTs: Remote via WebEx (although this is the sub-folder name, please note that, as previously mentioned, courses will now be conducted via Zoom and not WebEx).

Refer to the Provider User Guides & Training page of the public provider portal for specific instructions on how to use SkillPort. The Provider Training Tool Kits page also includes a quick reference regarding Java, which is required for the use of SkillPort.