October 2022 Provider Training Schedule Now Available

Registration is open for the October 2022 instructor-led provider training courses listed below. Slots are limited. NCTracks Zoom courses can be attended remotely from any location with a computer and internet connection. Please note that as of Jan. 1, 2021, training will be conducted through Zoom; individualized meeting information has been created for each course. Please see the Training Enrollment Instructions section below for registration details. 

Prior Approval Medical

Thursday Oct. 6, 2022, 9:30 a.m. – 12:00 p.m.

This course shows authorized users how to electronically submit and inquire about prior approval (PA) requests for various medical services. After completing this course, authorized users will be able to:

  • Submit PA requests electronically
  • Conduct electronic inquiries about PA requests

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session:

  1. Dial US Toll-Free: 833-568-8864
  2. Enter meeting ID: 160 318 0632
  3. Press the # key
  4. Enter meeting passcode: 7612244751
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1603180632?pwd=NWIwbnY0SjNSNXBrTEw2ZHFKcTc3dz09

Providers may choose to use the computer audio instead of dialing in.

Submitting a Professional Claim

Thursday Oct. 6, 2022, 1:00 p.m. – 4:00 p.m.

The NCTracks Provider Portal uses your NCID username and password to gain access to a secure online environment for submitting claims. This course will focus on how to submit a professional claim. After the completion of training, authorized users will be able to do the following:

  • Submitting a professional claim
  • Save a draft
  • Use claims draft search
  • Submit a claim
  • View results of a claim submission
  • Void and replace paid claims

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session:

  1. Dial US Toll-Free: 833-568-8864
  2. Enter meeting ID: 160 855 2567
  3. Press the # key
  4. Enter meeting passcode: 4662247181
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1608552567?pwd=Y1dwVXN6N2h5cHZWTmkweDd5M2dQdz09

Providers may choose to use the computer audio instead of dialing in.

Submitting a Dental/Orthodontic Claim

Wednesday, Oct. 12, 2022, 1:00 p.m. – 4:00 p.m.

This course will focus on how to submit dental and orthodontic claims. At the end of training, authorized users will be able to do the following:

  • Create a dental claim via the NCTracks web portal
  • Submitting a dental claim
  • Save a draft claim
  • Use claims draft search
  • Submit a claim
  • View results of a claim submission

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session:

  1. Dial US Toll-Free: 833-568-8864
  2. Enter meeting ID: 161 503 4819
  3. Press the # key
  4. Enter meeting passcode: 7668585450
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1615034819?pwd=N1Z1MFpwY3F0ZHE3cHFHUHNBZVFrZz09

Providers may choose to use the computer audio instead of dialing in.

Prior Approval Institutional

Thursday, Oct. 20, 2022, 9:45 a.m. - 12:15 p.m.  

This course guides authorized users through the process of submitting prior approval (PA) requests and inquiring about the status of previously submitted requests to ensure nursing facilities maintain compliance with Medicaid clinical coverage policy and medical necessity. After completing this course, authorized users will be able to:

  • Submit PA requests
  • Inquire about PA requests

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session: 

  1. Dial US Toll-Free: 833-568-8864
  2. Enter meeting ID: 160 671 9537
  3. Press the # key 
  4. Enter meeting passcode: 8689167334
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1606719537?pwd=aWl0UDNPcWRBMTdtMk1CRFBmaC82Zz09

Providers may choose to use the computer audio instead of dialing in.

Submitting an Institutional Claim

Thursday, Oct. 20, 2022, 1:00 p.m. – 4:00 p.m.  

The NCTracks provider portal uses the NCID username and password to gain access to a secure online environment for submitting claims. This course guides users through the institutional claims process with an emphasis on Long-Term Care and secondary claims. After completing this course, authorized users will be able to:

  • Enter an institutional claim
  • Save a draft
  • Use the claims draft search tool
  • Submit a claim
  • View the results of a claim submission

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session: 

  1. Dial US Toll-Free: 833-568-8864
  2. Enter meeting ID: 161 390 7428
  3. Press the # key 
  4. Enter meeting passcode: 1792524549
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1613907428?pwd=bHAweVY2RDRqK1J5N0hnT05wU3NRQT09

Providers may choose to use the computer audio instead of dialing in.

Provider Web Portal Applications

Tuesday, Oct. 25, 2022, 9:45 a.m. – 12:30 p.m.

This course will guide authorized users through an overview of the enrollment, re-enrollment, re-verification, maintain eligibility and manage change request (MCR) application processes. Non-Emergency Medical Transportation Providers are encouraged to attend this training session. At the end of this training, authorized users will be able to:

  • Understand the provider enrollment application process
  • Navigate to the NCTracks provider portal and understand how to complete the provider enrollment application processes:
  • Provider enrollment - MCR
  • Re-enrollment
  • Re-verification
  • Maintain eligibility

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session:

  1. Dial US Toll-Free: 833-568-8864
  2. Enter meeting ID:  160 265 0915
  3. Press the # key
  4. Enter meeting passcode: 3260269718
  5.  From an internet browser, enter the URL https://gdit.zoomgov.com/j/1602650915?pwd=TGF3bDFtWStnbkxibTdXQll1R21aUT09

Providers may choose to use the computer audio instead of dialing in.

Submitting a Dental/Orthodontic Claim

Wednesday, Oct. 26, 2022, 1:00 p.m. – 4:00 p.m.

This course will focus on how to submit dental and orthodontic claims. At the end of training, authorized users will be able to do the following:

  • Create a dental claim via the NCTracks web portal
  • Submitting a dental claim
  • Save a draft claim
  • Use claims draft search
  • Submit a claim
  • View results of a claim submission

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session:

  1. Dial US Toll-Free: 833-568-8864
  2. Enter meeting ID: 160 790 6482
  3. Press the # key
  4. Enter meeting passcode:  4240305710
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1607906482?pwd=eGR3WTdtaGkvWEJoUndhSHdzZHk1Zz09

Providers may choose to use the computer audio instead of dialing in.

Training Enrollment Instructions

Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Log onto the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folder labeled ILTs: Remote via WebEx (although this is the sub-folder name, please note that, as previously mentioned, courses will now be conducted via Zoom and not WebEx).

Refer to the Provider User Guides & Training page of the public provider portal for specific instructions on how to use SkillPort. The Provider Training Tool Kits page also includes a quick reference regarding Java, which is required for the use of SkillPort.