August 2023 Provider Training Schedule Now Available

Registration is open for the August 2023 instructor-led provider training courses listed below. Slots are limited. NCTracks Zoom courses can be attended remotely from any location with a computer and internet connection. Please note that as of Jan. 1, 2021, training will be conducted through Zoom; individualized meeting information has been created for each course. Please see the Training Enrollment Instructions section below for registration details. 

Submitting a Time Limit Override (Zoom)

Tuesday, August 15, 2023, 9:30 a.m. – 11:30 a.m. 

This course will guide authorized users through the Time Limit Override Request process using the Delay Reason Code (DRC), which is available to providers on the claim transactions using the NCTracks Provider Portal. At the end of this training the user will be able to:

  • Indicate Time Limit Override request using the Delay Reason field on a claim.
  • Explain the DRC.
  • Attach an Explanation of Benefits (EOB) document to a claim.
  • Submit a claim.

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session: 

1.   Dial US Toll-Free: 833-568-8864

2.   Enter meeting ID: 160 637 6114

3.   Press the # key 

4.   Enter meeting passcode: 7184319050

5.   From an internet browser, enter the URL:

https://gdit.zoomgov.com/j/1606376114pwd=NXNCWkROSG9vNHY0VHRWbzVROXlvdz09

Providers may choose to use the computer audio instead of dialing in.

 

Recipient Eligibility Verification

Tuesday, August 15, 2023, 1:00 p.m. – 3:00 p.m.

In this training we will learn to use the Eligibility Verification System (EVS) which provides information regarding a recipient’s eligibility for services in real time. The provider and recipient must be enrolled in the same health plan or benefit plan for eligibility information to be returned. At the end of training, providers will be able to do the following:

  • Submit an Individual Recipient Eligibility Inquiry.
  • Submit a Batch Eligibility Inquiry.
  • View an Eligibility Response.

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session: 

1.   Dial US Toll-Free: 833-568-8864

2.   Enter meeting ID: 160 317 0521

3.   Press the # key 

4.   Enter meeting passcode: 5015881485

5.   From an internet browser, enter the URL:

https://gdit.zoomgov.com/j/1603170521pwd=VS9zRFJ3TVFKM3FRbU1wSXh3eVNjQT09

Providers may choose to use the computer audio instead of dialing in.

 

Prior Approval for Pharmacy

Tuesday, August 15, 2023, 1:00 p.m.-3:00 p.m.

This course will cover submitting Pharmacy Prior Approval (PA) Requests, to help ensure compliance with Medicaid clinical coverage policy and medical necessity. It will also cover Prior Approval inquiry to check on the status of the Pharmacy PA Request.

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session:

1.   Dial US Toll-Free: 833-568-8864

2.   Enter meeting ID: 161 457 6329

3.   Press the # key

4.   Enter meeting passcode: 4905601764

5.   From an internet browser, enter the URL:

https://gdit.zoomgov.com/j/1614576329pwd=MTVBN000dmp6NEVlNjZjUTEzVVlxZz09

Providers may choose to use the computer audio instead of dialing in.

 

Enrollment Specialist User Role and Abbreviated Manage Change Requests

Wednesday, August 16, 2023, 9:30 a.m. – 11:30 a.m.  

This course will guide you through the following enhancements to the provider enrollment application processes:

  • Enrollment Specialist user role.
  • Upload supporting documents.
  • Abbreviated Manage Change Request (MCR) Applications.

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session:

1.   Dial US Toll-Free: 833-568-8864

2.   Enter meeting ID: 161 329 4231

3.   Press the # key

4.   Enter meeting passcode: 5924398954

5.   From an internet browser, enter the URL:

https://gdit.zoomgov.com/j/1613294231pwd=VTJYWG9nYmZBUkhCS09MRjQ3RUhiUT09

Providers may choose to use the computer audio instead of dialing in.

 

Provider Re-verification

Wednesday, August 16, 2023, 1:00 p.m.- 3:00 p.m.

This course serves as a refresher for the steps taken by the provider to complete the re-verification process through NCTracks. At the end of training, you will be able to:

  • Explain why provider re-verification is requested and what the process entails.
  • Complete re-verification process in NCTracks.
  • Update owners and managing relationships if necessary while completing the re-verification process.

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session: 

1.   Dial US Toll-Free: 833-568-8864

2.   Enter meeting ID: 161 515 8716

3.   Press the # key 

4.   Enter meeting passcode: 8822705088

5.   From an internet browser, enter the URL:

https://gdit.zoomgov.com/j/1615158716pwd=SUhyQjdONEx6azZOZE5ZNUlPcFF1Zz09

Providers may choose to use the computer audio instead of dialing in.

 

Fingerprint Application Required

Thursday, August 17, 9:30 a.m. – 11:30 a.m.   

This course will guide the user on completing the Fingerprinting Required application process in NCTracks. At the end of training, you will be able to:

  • Identify the provider types that are required to complete the fingerprinting application.
  • Understand the notification process.
  • Navigate NCTracks Provider Portal to complete and submit a fingerprinting application.

 

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

1.   Dial US Toll Free 833-568-8864

2.   Enter meeting ID 161 658 5760

3.   Press the # key 

4.   Enter meeting passcode 0941205730

5.   From an internet browser, enter the URL:

https://gdit.zoomgov.com/j/1616585760pwd=cnpHbTd0ckNKZXJ1R3R5eDdudFVDZz09

Providers July choose to use the computer audio instead of dialing in

 

Create and Submit Prior Approval for DME

Thursday, August 17, 2023, 1:00 p.m. – 3:00 p.m.  

The e-signature process allows the requesting provider to answer all of the questions related to the recipient's medical status when they enter a prior approval (PA) request on the Provider portal. The PA request will then be sent to the prescribing provider for review and the providing provider will sign an attestation statement saying that he/she is in agreement with the information entered by the requesting provider. At the end of training, you will be able to:

  • Assign a user role to a provider.
  • Assign a DME PA request to the prescribing provider.
  • Assign a Home Health Supply PA request within NCTracks provider portal message center.
  • Access the notification of the PA request within the NCTracks provider portal message center.
  • Accept a PA request and confirm with an electronic signature.
  • Reject a PA request and send back to the requesting provider.
  • Revise a PA Request and re-assign to the prescribing provider.

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

1.   Dial US Toll Free 833-568-8864

2.   Enter meeting ID 160 010 5264

3.   Press the # key 

4.   Enter meeting passcode 6101527863

5.   From an internet browser, enter the URL:

https://gdit.zoomgov.com/j/1610105264pwd=OXBHYlNoZTkxcy96bDg0VHlPTWh1QT09

Providers may choose to use the computer audio instead of dialing in

 

Training Enrollment Instructions

Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Log onto the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folder labeled ILTs: Remote via WebEx (although this is the sub-folder name, please note that, as previously mentioned, courses will now be conducted via Zoom and not WebEx).

Refer to the Provider User Guides & Training page of the public provider portal for specific instructions on how to use SkillPort. The Provider Training Tool Kits page also includes a quick reference regarding Java, which is required for the use of SkillPort.