February 2023 Provider Training Schedule Now Available

Registration is open for the February 2023 instructor-led provider training courses listed below. Slots are limited. NCTracks Zoom courses can be attended remotely from any location with a computer and internet connection. Please note that as of Jan. 1, 2021, training will be conducted through Zoom; individualized meeting information has been created for each course. Please see the Training Enrollment Instructions section below for registration details. 

Prior Approval Dental/Orthodontic

Tuesday, Feb.21, 2023, 9:30 a.m. – 12:00 p.m.

This course shows authorized users how to electronically submit and inquire about prior approval (PA) requests for dental and orthodontic procedures. At the end of this training the user will be able to:

  • Submit dental PA requests
  • Inquire about dental PA requests

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session:

1.    Dial US Toll-Free: 833-568-8864

2.    Enter meeting ID: 160 675 6911

3.    Press the # key

4.    Enter meeting passcode: 6143015731

5.    From an internet browser, enter the URL

https://gdit.zoomgov.com/j/1606756911?pwd=QlpxTkdBcjVoQWZzblNlaW1WbERMZz09

Providers may choose to use the computer audio instead of dialing in.

Submitting a Dental/Orthodontic Claim

Tuesday, Feb. 21, 2023, 1:00 p.m. – 4:00 p.m.

This course will focus on how to submit dental and orthodontic claims. At the end of training, authorized users will be able to do the following:

  • Create a dental claim via the NCTracks web portal
  • Submitting a dental claim
  • Save a draft claim
  • Use claims draft search
  • Submit a claim
  • View results of a claim submission

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session:

1.    Dial US Toll-Free: 833-568-8864

2.    Enter meeting ID: 161 089 7577

3.    Press the # key

4.    Enter meeting passcode: 1745139160

5.    From an internet browser, enter the URL

https://gdit.zoomgov.com/j/1610897577?pwd=bzRlU3FlZk5tMWhqYmNINTF2ejE3Zz09

Providers may choose to use the computer audio instead of dialing in.

Prior Approval Medical

Wednesday, Feb. 22, 2023, 9:30 a.m. – 12:00 p.m.

This course shows authorized users how to electronically submit and inquire about prior approval (PA) requests for a variety of medical services. After completing this course, authorized users will be able to:

  • Submit PA requests electronically
  • Conduct electronic inquiries about PA requests

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session:

1.    Dial US Toll-Free: 833-568-8864

2.    Enter meeting ID:  161 475 1615

3.    Press the # key

4.    Enter meeting passcode: 4487423080

5.    From an internet browser, enter the URL https://gdit.zoomgov.com/j/1614751615?pwd=M3NLd2xSN3FWVm9KZ2ViTWpRQ3E4UT09

Providers may choose to use the computer audio instead of dialing in.

Submitting a Professional Claim

Wednesday Feb. 22, 2023, 1:00 p.m. – 4:00 p.m.

The NCTracks Provider Portal uses your NCID username and password to gain access to a secure online environment for submitting claims. This course will focus on how to submit a Professional Claim. At the end of training, as an authorized user, the user will be able to do the following:

  • Submitting a professional claim
  • Save a draft
  • Use claims draft search
  • Submit a claim
  • View results of a claim submission
  • Void and replace paid claims

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session:

1.    Dial US Toll-Free: 833-568-8864

2.    Enter meeting ID:  160 141 4316

3.    Press the # key

4.    Enter meeting passcode: 5782803275

5.    From an internet browser, enter the URL

https://gdit.zoomgov.com/j/1601414316?pwd=V0lwRjBGMXpIVFYvNHM4OE9NOWxyUT09

Providers may choose to use the computer audio instead of dialing in.

Prior Approval Institutional

Thursday, Feb. 23, 2023, 9:30 a.m. - 12:00 p.m.  

This course guides authorized users through the process of submitting prior approval (PA) requests and inquiring about the status of previously submitted requests to ensure nursing facilities maintain compliance with Medicaid clinical coverage policy and medical necessity. After completing this course, authorized users will be able to:

  • Submit PA requests
  • Inquire about PA requests

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session: 

  1. Dial US Toll-Free: 833-568-8864
  2. Enter meeting ID: 161 501 7348
  3. Press the # key 
  4. Enter meeting passcode: 1699226117
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1615017348?pwd=bW1Rb25landqUnFmWDFaTTQ4NWFndz09

Providers may choose to use the computer audio instead of dialing in.

Submitting an Institutional Claim

Thursday, Feb. 23, 2023, 1:00 p.m. – 4:00 p.m.  

The NCTracks provider portal uses the NCID username and password to gain access to a secure online environment for submitting claims. This course guides users through the institutional claims process with an emphasis on Long-Term Care and secondary claims. After completing this course, authorized users will be able to:

  • Enter an institutional claim
  • Save a draft
  • Use the claims draft search tool
  • Submit a claim
  • View the results of a claim submission

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session: 

1.    Dial US Toll-Free: 833-568-8864

2.    Enter meeting ID: 160 764 2269

3.    Press the # key 

4.    Enter meeting passcode: 2063030472

5.    From an internet browser, enter the URL https://gdit.zoomgov.com/j/1607642269?pwd=UmdxT3AweUxnRmcyd2tUeGtOQm5pQT09

Providers may choose to use the computer audio instead of dialing in.

Submitting a Professional Claim NEMT

Monday, Feb. 27, 2023, 9:30 a.m. – 12:00 p.m.  

This course will guide users through the process of submitting Non-Emergency Medical Transportation (NEMT) claims through NCTracks. At the end of training, users will be able to:

  • Understand claims terminology
  • Understand the prior approval (PA) request process
  • Create a professional claim via NCTracks
  • Save a draft
  • Use the claims draft search tool
  • Submit a claim
  • View results of a claim submission
  • Claim status and claim copy
  • Resubmit a claim
  • Void a prior claim or replacement prior claims
  • Understand how to read remittance advice
  • Complete a PA inquiry

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session: 

1.    Dial US Toll-Free: 833-568-8864

2.    Enter meeting ID: 161 275 9915

3.    Press the # key 

4.    Enter meeting passcode: 4467301194

5.    From an internet browser, enter the URL https://gdit.zoomgov.com/j/1612759915?pwd=M3Znc0JNOWhUaE5MY3FmYk9FeHNYdz09

Providers may choose to use the computer audio instead of dialing in.

Prior Approval Pharmacy

Tuesday, Feb. 28, 2023, 9:30 a.m. - 12:00 p.m. 

This will guide users through submitting pharmacy prior approval (PA) Requests, to help ensure compliance with Medicaid clinical coverage policy and medical necessity. Users will also be guided through PA inquiry to check on the status of the pharmacy PA request. After completing this course, authorized users will be able to:

  • Submit PA requests
  • Inquire about PA requests

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session: 

1.    Dial US Toll-Free: 833-568-8864

2.    Enter meeting ID: 161 054 5715

3.    Press the # key 

4.    Enter meeting passcode: 4362735624

5.    From an internet browser, enter the URL https://gdit.zoomgov.com/j/1610545715?pwd=eFdwQ3V1bWVzK2tJbmV4S0NSTDhXQT09

Providers may choose to use the computer audio instead of dialing in.

Training Enrollment Instructions

Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Log onto the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folder labeled ILTs: Remote via WebEx (although this is the sub-folder name, please note that, as previously mentioned, courses will now be conducted via Zoom and not WebEx).

Refer to the Provider User Guides & Training page of the public provider portal for specific instructions on how to use SkillPort. The Provider Training Tool Kits page also includes a quick reference regarding Java, which is required for the use of SkillPort.