July 2023 Provider Training Schedule Now Available

Registration is open for the July 2023 instructor-led provider training courses listed below. Slots are limited. NCTracks Zoom courses can be attended remotely from any location with a computer and internet connection. Please note that as of Jan. 1, 2021, training will be conducted through Zoom; individualized meeting information has been created for each course. Please see the Training Enrollment Instructions section below for registration details. 

Submitting an Institutional Claim (Zoom)

Tuesday, July 11, 2023, 9:30 a.m. – 11:30 a.m. 

The NCTracks provider portal uses the NCID username and password to gain access to a secure online environment for submitting claims. This course guides users through the institutional claims process with an emphasis on Long-Term Care and secondary claims. After completing this course, authorized users will be able to:

  • Enter an institutional claim
  • Save a draft
  • Use the claims draft search tool
  • Submit a claim
  • View the results of a claim submission

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session: 

1.   Dial US Toll-Free: 833-568-8864

2.   Enter meeting ID: 160 167 4781

3.   Press the # key 

4.   Enter meeting passcode: 9793019021

5.   From an internet browser, enter the URL https://gdit.zoomgov.com/j/1601674781?pwd=R0UxT1RYb2RmRDhFcXlvQk11ZjF5Zz09

Providers may choose to use the computer audio instead of dialing in.

 

Medicare-Only Lite Enrollment 

Tuesday, July 11, 2023, 1:00 p.m. – 3:00 p.m.

This course will guide users through the process of submitting a Medicare lite enrollment application. At the end of this training, authorized users will be able to:

  • Understand the differences between full and lite provider enrollment
  • Submit a lite enrollment application
  • Convert from a lite provider to a full provider with a manage change request (MCR)

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session: 

  1. Dial US Toll-Free: 833-568-8864
  2. Enter meeting ID: 160 476 5597
  3. Press the # key 
  4. Enter meeting passcode: 3493037955
  5. From an internet browser, enter the URL: https://gdit.zoomgov.com/j/1604765597?pwd=TE1vTmhTSVBFSThJUTAvaEpZamdxdz09

Providers may choose to use the computer audio instead of dialing in.

 

Prior Approval Institutional

Wednesday, July 12, 2023, 9:30 a.m. – 11:30 a.m.  

This course shows authorized users how to electronically submit and inquire about prior approval (PA) requests for a variety of medical services. After completing this course, authorized users will be able to:

  • Submit PA requests electronically
  • Conduct electronic inquiries about PA requests

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session:

1.   Dial US Toll-Free: 833-568-8864

2.   Enter meeting ID: 161 661 4205

3.   Press the # key

4.   Enter meeting passcode: 7057512510

5.   From an internet browser, enter the URL https://gdit.zoomgov.com/j/1616614205?pwd=Zm56M1UvakxhVVJPQk5lUFYrTkdUQT09

Providers may choose to use the computer audio instead of dialing in.

 

Submitting a Professional Claim NEMT

Wednesday, July 12, 2023, 1:00 p.m.- 3:00 p.m.

This course will review the process of submitting Non-Emergency Medical Transportation (NEMT) claims through NCTracks. At the end of training, users will be able to:

  • Understand the prior approval (PA) Process
  • Understand claims terminology
  • Create a professional claim via NCTracks
  • Save a draft
  • Use claims draft search
  • Submit a claim
  • View results of a claim submission
  • Claim status and claim copy
  • Resubmit a claim
  • Void prior claim or replacement prior claims
  • Understand how to read a remittance advice (RA)
  • PA Inquiry

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session: 

1.   Dial US Toll-Free: 833-568-8864

2.   Enter meeting ID: 161 942 9793

3.   Press the # key 

4.   Enter meeting passcode: 0205105217

5.   From an internet browser, enter the URL https://gdit.zoomgov.com/j/1619429793?pwd=cGVBa0VGanJVZzdndGJxNU9HRkxQUT09

Providers may choose to use the computer audio instead of dialing in.

 

New Office Administrator (Zoom)

Thursday, July 13, 2023, 9:30 a.m. – 11:30 a.m.   

This course describes the process for changing the current Office Administrator (OA) to a new Office Administrator for an individual provider or organization with a National Provider Identification (NPI) number or atypical provider.

At the completion of training, you will be able to:

  • Update the OA for an
  • Individual provider
  • Organization
  • Upgrade existing users to managing relationships

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

1.   Dial US Toll Free 833-568-8864

2.   Enter meeting ID 160 862 8205

3.   Press the # key 

4.   Enter meeting passcode 5692341695

5.   From an internet browser, enter the URL https://gdit.zoomgov.com/j/1608628205?pwd=d1UwczJCUlpnVHVyRUQrMGJ3dzdCZz09

Providers July choose to use the computer audio instead of dialing in

 

Provider Message Center

Thursday, July 13, 2023, 1:00 p.m. – 3:00 p.m.   

This course will guide authorized users on how to use the provider Inbox within the provider message center of NCTracks. At the end of this training authorized users will be able to:

  • Navigate within the provider message center
  • Search for messages
  • Retrieve messages

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll Free 833-568-8864
  2. Enter meeting ID 160 285 2815
  3. Press the # key 
  4. Enter meeting passcode 1513236854
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1602852815?pwd=b29vVWgyYm5rdUZsTndlcUtVTW04Zz09

Providers may choose to use the computer audio instead of dialing in

 

How to Add/Update Credentials for Providers

Wednesday, July 19, 2023, 9:30 a.m. – 11:30 a.m.  

This course will show authorized users how to add or update credentials on a provider’s record in NCTracks, including accreditations, certifications and licensure. After completing this course, authorized users will be able to: 

  • Add/update accreditation
  • Add/update certification 
  • Add/update license 

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session:

1.   Dial US Toll-Free: 833-568-8864

2.   Enter meeting ID: 161 465 0061

3.   Press the # key

4.   Enter meeting passcode: 8280935381

5.   From an internet browser, enter the URL https://gdit.zoomgov.com/j/1614650061?pwd=akN3S3VFT2pCTGpqa1diTVR3V2h2dz09

Providers may choose to use the computer audio instead of dialing in.

 

Submitting a Professional Claim

Wednesday, July 19, 2023 1:00 p.m.- 3:00 p.m.

This course will focus on how to submit a professional claim. At the end of training, an authorized user will be able to do the following:

  • Submit a professional claim
  • Save a draft
  • Use claims draft search
  • View results of a claim submission
  • Void and Replace paid claims

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session: 

1.   Dial US Toll-Free: 833-568-8864

2.   Enter meeting ID: 161 581 0824

3.   Press the # key 

4.   Enter meeting passcode: 8803505951

5.   From an internet browser, enter the URL https://gdit.zoomgov.com/j/1615810824?pwd=ay8vMTVnSFRtdUtjT01QYjZNdDVWdz09

Providers may choose to use the computer audio instead of dialing in.

Training Enrollment Instructions

Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Log onto the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folder labeled ILTs: Remote via WebEx (although this is the sub-folder name, please note that, as previously mentioned, courses will now be conducted via Zoom and not WebEx).

Refer to the Provider User Guides & Training page of the public provider portal for specific instructions on how to use SkillPort. The Provider Training Tool Kits page also includes a quick reference regarding Java, which is required for the use of SkillPort.