March 2023 Provider Training Schedule Now Available

Registration is open for the March 2023 instructor-led provider training courses listed below. Slots are limited. NCTracks Zoom courses can be attended remotely from any location with a computer and internet connection. Please note that as of Jan. 1, 2021, training will be conducted through Zoom; individualized meeting information has been created for each course. Please see the Training Enrollment Instructions section below for registration details. 

How to Add/Update Credentials for Providers

Tuesday, March 14, 2023, 11:00 a.m. – 1:00 p.m.

This course will show authorized users how to add or update credentials on a provider’s record in NCTracks, including accreditations, certifications and licensure. After completing this course, authorized users will be able to: 

  • Add/update accreditation
  • Add/update certification 
  • Add/update license 

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session:

1.   Dial US Toll-Free: 833-568-8864

2.   Enter meeting ID: 161 241 6237

3.   Press the # key

4.   Enter meeting passcode: 1718627158

5.   From an internet browser, enter the URL https://gdit.zoomgov.com/j/1612416237?pwd=b0o1N2ZNSEZNdnZOcGk3cTRZdmJ2QT09

Providers may choose to use the computer audio instead of dialing in.

 

New Office Administrator (Zoom)

Wednesday, March 15, 2023, 9:30 a.m. – 11:30 a.m.   

This course describes the process for changing the current Office Administrator (OA) to a new Office Administrator for an Individual Provider or Organization with a National Provider Identification (NPI) number or Atypical Provider.

At the completion of training, you will be able to:

  • Update the OA for an individual provider or an organization
  • Upgrade existing users to managing relationships

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

1.   Dial US Toll Free 833-568-8864

2.   Enter meeting ID 161 764 6188

3.   Press the # key 

4.   Enter meeting passcode 0567427150

5.   From an internet browser, enter the URL https://gdit.zoomgov.com/j/1617646188?pwd=K2dZd2ZRSkl1Z3h4cXdYQWk5YVBtUT09

Providers may choose to use the computer audio instead of dialing in

 

Prior Approval Institutional

Tuesday, March 21, 2023, 9:30 a.m. - 11:30 a.m.  

This course guides authorized users through the process of submitting prior approval (PA) requests and inquiring about the status of previously submitted requests to ensure nursing facilities maintain compliance with Medicaid clinical coverage policy and medical necessity. After completing this course, authorized users will be able to:

  • Submit PA requests
  • Inquire about PA requests

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session: 

1.   Dial US Toll-Free: 833-568-8864

2.   Enter meeting ID: 161 597 9816

3.   Press the # key

4.Enter meeting passcode: 6382195495

5.From an internet browser, enter the URL https://gdit.zoomgov.com/j/1615979816?pwd=OFlwUGV3UlZ6bzFkaHB2cDFTcC81QT09

Providers may choose to use the computer audio instead of dialing in.

 

Provider Re-Credentialing/Re-Verification Refresher (WebEx)

Tuesday, March 21, 2023, 1:00 p.m. – 3:00 p.m.   

This course serves as a refresher for the steps taken by the provider for re-verifying their credentials and qualifications through NCTracks. At the end of training, authorized users will be able to:

  • Explain why provider re-verification is requested and what the process entails.
  • Complete the re-verification process in NCTracks. 
  • Update owners and managing relationships if necessary while completing the re-verification application process.

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

1.   Dial US Toll Free 833-568-8864

2.   Enter Meeting ID 161 490 9167

3.   Press the # key

4.   Enter Meeting Passcode 3244317950

5.   From an internet browser, enter the URL https://gdit.zoomgov.com/j/1614909167?pwd=TGRqcUZZSkhDbCtjRmNnc2J4Zkxidz09

 

Submitting an Institutional Claim

Wednesday, March. 22, 2023, 1:00 p.m. – 3:00 p.m.  

The NCTracks provider portal uses the NCID username and password to gain access to a secure online environment for submitting claims. This course guides users through the institutional claims process with an emphasis on Long-Term Care and secondary claims. After completing this course, authorized users will be able to:

  • Enter an institutional claim
  • Save a draft
  • Use the claims draft search tool
  • Submit a claim
  • View the results of a claim submission

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session: 

1.   Dial US Toll-Free: 833-568-8864

2.   Enter meeting ID: 161 058 7523

3.   Press the # key 

4.   Enter meeting passcode: 9669245078

5.   From an internet browser, enter the URL https://gdit.zoomgov.com/j/1610587523?pwd=RWdRVzVSMS9iSmJpKzM0RzdJbmY1QT09

Providers may choose to use the computer audio instead of dialing in.

 

Dental Helpful Hints (Zoom)

Thursday, March 23, 2023, 1:00 p.m. – 3:00 p.m.   

At the end of this training, authorized users will be able to:

  • Identify the three methods of prior approval (PA) submission
  • Identify how to upload documents when submitting a prior approval via NCTracks and how to upload documents to an existing prior approval
  • Identify the most common errors when completing the American Dental Association (ADA) form
  • Identify common errors that require additional information to be submitted for a PA
  • Identify common mistakes when submitting claims

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

1.   Dial US Toll Free 833-568-8864

2.   Enter meeting ID 160 032 4056

3.   Press the # key 

4.   Enter meeting passcode 4303311768

5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1600324056?pwd=MFVvc1JHd1FYaStQKzVJOVV3bC9PQT09

Providers may choose to use the computer audio instead of dialing in

Training Enrollment Instructions

Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Log onto the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folder labeled ILTs: Remote via WebEx (although this is the sub-folder name, please note that, as previously mentioned, courses will now be conducted via Zoom and not WebEx).

Refer to the Provider User Guides & Training page of the public provider portal for specific instructions on how to use SkillPort. The Provider Training Tool Kits page also includes a quick reference regarding Java, which is required for the use of SkillPort.