May 2023 Provider Training Schedule Now Available

Registration is open for the May 2023 instructor-led provider training courses listed below. Slots are limited. NCTracks Zoom courses can be attended remotely from any location with a computer and internet connection. Please note that as of Jan. 1, 2021, training will be conducted through Zoom; individualized meeting information has been created for each course. Please see the Training Enrollment Instructions section below for registration details. 

Dental Helpful Hints (Zoom)

Thursday, May 11, 2023, 9:30 a.m. – 11:30 p.m.   

At the end of this training, authorized users will be able to:

  • Identify the three methods of prior approval (PA) submission
  • Identify how to upload documents when submitting a prior approval via NCTracks and how to upload documents to an existing prior approval
  • Identify the most common errors when completing the American Dental Association (ADA) form
  • Identify common errors that require additional information to be submitted for a PA
  • Identify common mistakes when submitting claims

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

1.   Dial US Toll Free 833-568-8864

2.   Enter meeting ID 161 720 7315

3.   Press the # key 

4.   Enter meeting passcode 3472104598

5.   From an internet browser, enter the URL https://gdit.zoomgov.com/j/1617207315?pwd=T3Mya0M2OEpHRXNmN3RobzM1emxyQT09

Providers may choose to use the computer audio instead of dialing in

 

Prior Approval Institutional

Tuesday, May 16, 2023, 9:30 a.m. – 11:00 a.m.

This course shows authorized users how to electronically submit and inquire about prior approval (PA) requests for a variety of medical services. After completing this course, authorized users will be able to:

  • Submit PA requests electronically
  • Conduct electronic inquiries about PA requests

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session:

1.   Dial US Toll-Free: 833-568-8864

2.   Enter meeting ID:  160 593 7947

3.   Press the # key

4.   Enter meeting passcode: 5962338588

5.   From an internet browser, enter the URL https://gdit.zoomgov.com/j/1605937947?pwd=dTdKcWIvTERiOHRhVjVIeGJtb3JCQT09

Providers may choose to use the computer audio instead of dialing in.

 

Submitting an Institutional Claim

Tuesday, May 16, 2023, 1:00 p.m. – 3:00 p.m.  

The NCTracks provider portal uses the NCID username and password to gain access to a secure online environment for submitting claims. This course guides users through the institutional claims process with an emphasis on Long-Term Care and secondary claims. After completing this course, authorized users will be able to:

  • Enter an institutional claim
  • Save a draft
  • Use the claims draft search tool
  • Submit a claim
  • View the results of a claim submission

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session: 

1.   Dial US Toll-Free: 833-568-8864

2.   Enter meeting ID: 161 590 5814

3.   Press the # key 

4.   Enter meeting passcode: 4008837478

5.   From an internet browser, enter the URL https://gdit.zoomgov.com/j/1615905814?pwd=WStiRWNKMi91TWtKVGpQdjVUclZQZz09

Providers may choose to use the computer audio instead of dialing in.

 

New Office Administrator (Zoom)

Wednesday, May 17, 2023, 9:30 a.m. – 11:30 a.m. 

This course describes the process for changing the current Office Administrator (OA) to a new Office Administrator for an Individual Provider or Organization with a National Provider Identification (NPI) number or Atypical Provider.

At the completion of training, you will be able to:

  • Update the Office Administrator for an
  • Individual Provider
  • Organization
  • Upgrade existing Users to
  • Managing Relationships

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

1.   Dial US Toll Free 833-568-8864

2.   Enter meeting ID 161 525 4861

3.   Press the # key 

4.   Enter meeting passcode 7165363645

5.   From an internet browser, enter the URL https://gdit.zoomgov.com/j/1615254861?pwd=NXZpWDlWRlFRUGVmYWV0Rk92MFJidz09

Providers may choose to use the computer audio instead of dialing in

 

Create and Submit a PA for DME

Thursday, May 18, 2023, 9:30 a.m. – 11:30 a.m.  

This course will guide office administrators (OA) through the processes of assigning a user role to a provider, assigning a durable medical equipment (DME) prior approval (PA) request to a prescribing provider, assigning a home health supply PA request to a prescribing provider, and accessing the notification of the PA request within the NCTracks Provider Portal.

At the completion of training, authorized users will be able to:

  • Log in to the NCTracks Provider Portal
  • Assign a user role to a provider
  • Assign a DME PA request to the Prescribing Provider
  • Assign a Home Health Supply PA request to the Prescribing Provider
  • Access the notification of the PA request within the NCTracks Provider Portal Message Center
  • Accept a PA request and confirm with an electronic signature
  • Reject a PA request and send back to the Requesting Provider
  • Revise a PA request and re-assign to the Prescribing Provider

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial  US Toll Free 833-568-8864
  2. Enter meeting ID 160 219 8537
  3. Press the # key 
  4. Enter meeting passcode 0383671109
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1602198537?pwd=cFNJNEJpVDhMUjF1RWRvOEZNUVYrUT09

Providers may choose to use the computer audio instead of dialing in

 

Recipient Eligibility Verification

Tuesday, May 23, 2023, 1:00 p.m. – 3:00 p.m.   

At the end of this training, authorized users will be able to:

  • Perform individual and batch inquiries for recipient eligibility
  • View eligibility responses
  • View recipient category of eligibility and county code
  • Identify the updates to the provider eligibility response page

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

1.   Dial US Toll Free 833-568-8864

2.   Enter meeting ID 160 489 2271

3.   Press the # key 

4.   Enter meeting passcode 0810431710

5.   From an internet browser, enter the URL https://gdit.zoomgov.com/j/1604892271?pwd=cU9kdWJtWkN5YTJHV3luaGN2KzZaQT09

Providers may choose to use the computer audio instead of dialing in.

Training Enrollment Instructions

Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Log onto the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folder labeled ILTs: Remote via WebEx (although this is the sub-folder name, please note that, as previously mentioned, courses will now be conducted via Zoom and not WebEx).

Refer to the Provider User Guides & Training page of the public provider portal for specific instructions on how to use SkillPort. The Provider Training Tool Kits page also includes a quick reference regarding Java, which is required for the use of SkillPort.