Provider Training Opportunities for the Week of Jan. 16

Registration is open for the instructor-led provider training courses listed below. Slots are limited. NCTracks Zoom courses can be attended remotely from any location with a computer and internet connection. Please note that as of Jan. 1, 2021, training will be conducted through Zoom; individualized meeting information has been created for each course. Please see the Training Enrollment Instructions section below for registration details. 

Prior Approval Institutional

Tuesday, Jan. 17, 2023, 9:30 a.m. – 12:00 p.m.  

This course guides authorized users through the process of submitting prior approval (PA) requests and inquiring about the status of previously submitted requests to ensure nursing facilities maintain compliance with Medicaid clinical coverage policy and medical necessity. After completing this course, authorized users will be able to:

  • Submit PA requests
  • Inquire about PA requests

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session: 

  1. Dial US Toll-Free: 833-568-8864
  2. Enter meeting ID: 161 061 4565
  3. Press the # key 
  4. Enter meeting passcode: 7547145484
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1610614565?pwd=ZDRLandwTWJtelVzUkFQcElIcEpqdz09

Providers may choose to use the computer audio instead of dialing in.

Submitting an Institutional Claim

Wednesday, Jan. 18, 2023, 1:00 p.m. – 4:00 p.m.  

The NCTracks provider portal uses the NCID username and password to gain access to a secure online environment for submitting claims. This course guides users through the institutional claims process with an emphasis on Long-Term Care and secondary claims. After completing this course, authorized users will be able to:

  • Enter an institutional claim
  • Save a draft
  • Use the claims draft search tool
  • Submit a claim
  • View the results of a claim submission

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session: 

  1. Dial US Toll-Free: 833-568-8864
  2. Enter meeting ID: 160 215 9937
  3. Press the # key
  4. Enter meeting passcode: 5755671192
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1602159937?pwd=VzE4ZEJXUUo2TThBUEF2WG9vLzVXdz09

Providers may choose to use the computer audio instead of dialing in.

Prior Approval Medical

Thursday Jan. 19, 2023, 9:30 a.m. – 12:00 p.m.

This course shows authorized users how to electronically submit and inquire about prior approval (PA) requests for various medical services. After completing this course, authorized users will be able to:

  • Submit PA requests electronically
  • Conduct electronic inquiries about PA requests

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session:

  1. Dial US Toll-Free: 833-568-8864
  2. Enter meeting ID: 161 231 2363
  3. Press the # key
  4. Enter meeting passcode: 4298907687
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1612312363?pwd=Yk11SHh1NnlUZnp2cDhpTzJFTHpMdz09

Providers may choose to use the computer audio instead of dialing in.

Training Enrollment Instructions

Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Log onto the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folder labeled ILTs: Remote via WebEx (although this is the sub-folder name, please note that, as previously mentioned, courses will now be conducted via Zoom and not WebEx).

Refer to the Provider User Guides & Training page of the public provider portal for specific instructions on how to use SkillPort. The Provider Training Tool Kits page also includes a quick reference regarding Java, which is required for the use of SkillPort.