September 2023 Provider Training Schedule Now Available

Registration is open for the September 2023 instructor-led provider training courses listed below. Slots are limited. NCTracks Zoom courses can be attended remotely from any location with a computer and internet connection. Please note that as of Jan. 1, 2021, training will be conducted through Zoom; individualized meeting information has been created for each course. Please see the Training Enrollment Instructions section below for registration details. 

Prior Approval Medical (Zoom)

Tuesday, September 05, 2023, 9:30 a.m. – 11:30 a.m.

This course shows authorized users how to electronically submit and inquire about prior approval (PA) requests for a variety of medical services. After completing this course, authorized users will be able to:

  • Submit PA requests electronically
  • Conduct electronic inquiries about PA requests

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session:

1.    Dial US Toll-Free: 833-568-8864

2.    Enter meeting ID: 160 629 5372

3.    Press the # key

4.    Enter meeting passcode: 7005107112

5.    From an internet browser, enter the URL: https://gdit.zoomgov.com/j/1606295372pwd=Zmtpa0hXaUp1ckptb2FzOHVrbCtndz09

Providers may choose to use the computer audio instead of dialing in.

 

Prior Approval Institutional

Wednesday, September 06, 2023, 1:00 p.m. - 3:00 p.m.

This course guides authorized users through the process of submitting prior approval (PA) requests and inquiring about the status of previously submitted requests to ensure nursing facilities maintain compliance with Medicaid clinical coverage policy and medical necessity. After completing this course, authorized users will be able to:

  • Submit PA requests
  • Inquire about PA requests

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session: 

1.    Dial US Toll-Free: 833-568-8864

2.    Enter meeting ID:  161 507 8152

3.    Press the # key 

Enter meeting passcode: 0541193773

From an internet browser, enter the URL 

https://gdit.zoomgov.com/j/1615078152pwd=cDRHaGltMTZDVWZMNDFmQVhId0tNZz09

Providers may choose to use the computer audio instead of dialing in.

 

Submitting an Institutional Claim

Thursday, September 07, 2023, 9:30 a.m. – 11:30 a.m.   

The NCTracks provider portal uses the NCID username and password to gain access to a secure online environment for submitting claims. This course guides users through the institutional claims process with an emphasis on Long-Term Care and secondary claims. After completing this course, authorized users will be able to:

  • Enter an institutional claim
  • Save a draft
  • Use the claims draft search tool
  • Submit a claim
  • View the results of a claim submission

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session: 

1.    Dial US Toll-Free: 833-568-8864

2.    Enter meeting ID: 160 858 5183

3.    Press the # key 

4.    Enter meeting passcode: 6292305998

5.    From an internet browser, enter the URL https://gdit.zoomgov.com/j/1608585183pwd=OGUwcTVnUEVhRE1jeWFnSkdhN2MrQT09

Providers may choose to use the computer audio instead of dialing in.

 

Submitting Dental and Orthodontic Claims

Tuesday, September 19, 2023, 1:00 p.m. – 3:00 p.m

This course will focus on how to submit dental and orthodontic claims. At the end of training, authorized users will be able to do the following:

  • Create a dental claim via the NCTracks web portal
  • Submitting a dental claim
  • Save a draft claim
  • Use claims draft search
  • Submit a claim
  • View results of a claim submission

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session:

1.    Dial US Toll-Free: 833-568-8864

2.    Enter meeting ID: 161 195 9379

3.    Press the # key

4.    Enter meeting passcode: 3044600790

5.    From an internet browser, enter the URL https://gdit.zoomgov.com/j/1611959379pwd=TmR5Z0czUkJ2WGJwSG9WOTdoTDlYZz09

Providers may choose to use the computer audio instead of dialing in.

 

Provider Re-Credentialing/ Re-Verification

Wednesday, September 20, 2023, 9:30 a.m. – 11:30 a.m.  

This course shows authorized users how to electronically submit and inquire about prior approval (PA) requests for a variety of medical services. After completing this course, authorized users will be able to:

  • Submit PA requests electronically
  • Conduct electronic inquiries about PA requests

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session:

1.    Dial US Toll-Free: 833-568-8864

2.    Enter meeting ID: 161 585 7036

3.    Press the # key

4.    Enter meeting passcode: 7794343979

5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1615857036pwd=NVU5KzBTM0FUcWV2NHBkRlptODFFQT09 

Providers may choose to use the computer audio instead of dialing in.

 

Prior Approval Dental/Ortho

Thursday, September 21, 2023, 1:00 p.m. – 3:00 p.m.   

This course shows authorized users how to electronically submit and inquire about prior approval (PA) requests for dental and orthodontic procedures. At the end of this training the user will be able to:

  • Submit dental PA requests
  • Inquire about dental PA requests

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session:

1.    Dial US Toll-Free: 833-568-8864

2.    Enter meeting ID: 160 429 8141

3.    Press the # key

4.    Enter meeting passcode: 6204371144

5.    From an internet browser, enter the URL https://gdit.zoomgov.com/j/1604298141pwd=QktYWEJpRmluaXV5YzJtOEtZM2s2dz09 

Providers may choose to use the computer audio instead of dialing in.

 

OPR Provider Enrollment

Wednesday, September 26, 2023, 1:00 p.m. – 3:00 p.m.  

This course will guide the user through the process of submitting an Ordering, Prescribing and Referring (OPR) Provider Full and Lite enrollment application. At the end of the course the user will be able to:

  • Understand the differences between a Full Provider Enrollment and an OPR Lite Provider Enrollment.
  • Submit an OPR Lite Application. Upgrade from an OPR Lite provider to a fully enrolled provider via Manage Change Request.

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session:

1.    Dial US Toll-Free: 833-568-8864

2.    Enter meeting ID: 160 413 6973

3.    Press the # key

4.    Enter meeting passcode: 5467786974

5.    From an internet browser, enter the URL https://gdit.zoomgov.com/j/1604136973pwd=VEFnOFQxemxOQjhvY3FsZDFDTlZaZz09

Providers may choose to use the computer audio instead of dialing in.

 

Training Enrollment Instructions

Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Log onto the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folder labeled ILTs: Remote via WebEx (although this is the sub-folder name, please note that, as previously mentioned, courses will now be conducted via Zoom and not WebEx).

Refer to the Provider User Guides & Training page of the public provider portal for specific instructions on how to use SkillPort. The Provider Training Tool Kits page also includes a quick reference regarding Java, which is required for the use of SkillPort.