Attention: State Operations Users March 2022 Training for State Operations Users Now Available

Registration is open for the March 2022 instructor-led training courses listed below. Slots are limited. NCTracks Zoom courses can be attended remotely from any location with a computer and internet connection. Please note that as of Jan. 1, 2021, training will be conducted through Zoom; individualized meeting information has been created for each course. Please see the Training Enrollment Instructions section below for registration details.

 

Provider Applications State Refresher Training (Zoom)

Tuesday, March 22, 2022, 10:00 a.m. – 12:00 pm.   

This course will guide authorized users through the provider application process.

  • At the end of this training, authorized users will be able to:
  • Identify various provider applications
  • Explain the purpose of each application type
  • Explain how provider applications are submitted within the NCTracks Provider Portal
  • Explain how provider applications are processed within the NCTracks Operations Portal

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll-Free 833-568-8864
  2. Enter meeting ID 161 157 7969#
  3. Press the # key 
  4. Enter meeting passcode 7499240761#
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1611577969?pwd=Z3g0VnA0dHNrWGROZkpaVkkrZlVxQT09

State users may choose to use the computer audio instead of dialing in.

 

Non-Live Interaction (NLI)-State Refresher Training

Wednesday, March 23, 10 a.m. – 12:00 p.m.

This course will guide State users through searching, requesting and understanding the Non-Live Interaction (NLI) process within NCTracks.

  • At the end of this training, the user will be able to:
  • Submit an NLI request
  • Understand the call center and functional area’s responsibilities
  • Search for an NLI within NCTracks

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll-Free 833-568-8864
  2. Enter meeting ID 161 136 3318#
  3. Press the # key 
  4. Enter meeting passcode 9572433038#
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1611363318?pwd=RDMwdmxOQ1kzL2pHU3BOWjRMMTVIdz09

State users may choose to use the computer audio instead of dialing in.

 

Training Enrollment Instructions

State operations users can register for these courses in SkillPort, the NCTracks Learning Management System. Log onto the secure NCTracks Operations Portal and click the Other tab to select Learning Management System. Once in SkillPort, select State Operations Training under Catalog and open the appropriate folder labeled ILT Remote via WebEx (although this is the sub-folder name, please note that, as previously mentioned, courses will now be conducted via Zoom and not WebEx).

Refer to the Quick Links on the public State and Fiscal Agent Operations Users home page for detailed instructions on how to use SkillPort.