Attention: State Operations Users May 2023 Training for State Operations Users Now Available

Registration is open for the May 2023 instructor-led training courses listed below. Slots are limited. NCTracks Zoom courses can be attended remotely from any location with a computer and internet connection. Please note that as of Jan. 1, 2021, training will be conducted through Zoom; individualized meeting information has been created for each course. Please see the Training Enrollment Instructions section below for registration details.

NLI - State Refresher Training

Wednesday, May 17, 2023, 1:00 p.m. – 3:00 p.m.

This course will guide authorized users through the provider application process. At the end of training, authorized users will be able to:

  • Submit an NLI request
  • Identify NCTracks Operations Contact Center’s responsibility
  • Identify NCTracks functional area Subject Matter Expert’s (SME) responsibility
  • Search for NLIs within the Operations Portal

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session:

  1. Dial US Toll-Free: 833-568-8864
  2. Enter meeting ID: 160 527 0608
  3. Press the # key
  4. Enter meeting passcode: 5567538898
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1605270608?pwd=L2dPeWkyUERrcmNLeWljR1UvVEpjQT09

 

Recipient Search and Update

Thursday, May 18, 2023, 1:00 p.m. – 3:00 p.m.

The Recipient Search function allows the Division of Health Benefits (DHB), Division of Public Health (DPH), and Division of Mental Health (DMH) to access recipient information.

At the end of training, authorized users will be able to:

  • Search for recipients
  • View recipient information
  • Update recipient information
  • Search for CNDS (Common Name Data System) IDs

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session:

  1. Dial US Toll-Free: 833-568-8864
  2. Enter meeting ID: 161 452 5758
  3. Press the # key
  4. Enter meeting passcode: 4013021143
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1614525758?pwd=em9JT2JNRTFNd1lIaEU4RWNqUFVYdz09

 

Training Enrollment Instructions

State operations users can register for these courses in SkillPort, the NCTracks Learning Management System. Log onto the secure NCTracks Operations Portal and click the Other tab to select Learning Management System. Once in SkillPort, select State Operations Training under Catalog and open the appropriate folder labeled ILT Remote via WebEx (although this is the sub-folder name, please note that, as previously mentioned, courses will now be conducted via Zoom and not WebEx).

Refer to the Quick Links on the public State and Fiscal Agent Operations Users home page for detailed instructions on how to use SkillPort.