Attention: State Operations Users September 2021 Training for State Operations Users Now Available

Registration is open for the Sept. 2021 instructor-led training courses listed below. Slots are limited. NCTracks Zoom courses can be attended remotely from any location with a computer and internet connection. Please note that as of Jan. 1, 2021, training will be conducted through Zoom; individualized meeting information has been created for each course. Please see the Training Enrollment Instructions section below for registration details.Aug


NLI State Refresher (Zoom)

Friday, Sept. 10, 2021, 10:00 a.m. – Noon 

This course will guide State users through searching, requesting, and understanding the Non-Live Interaction (NLI) process within NCTracks. At the end of this training, the authorized user will be able to:

  • Submit an NLI request
  • Identify NCTracks Operations Contact Center’s responsibility
  • Identify NCTracks functional area Subject Matter Expert’s (SME) responsibility
  • Search for NLIs within the Operations Portal

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll Free 833-568-8864
  2. Enter meeting ID 161 098 4387#
  3. Press the # key 
  4. Enter meeting passcode 4734247321#
  5. From an internet browser, enter the URL
  • Providers may choose to use the computer audio instead of dialing in


Training Enrollment Instructions

State operations users can register for these courses in SkillPort, the NCTracks Learning Management System. Log onto the secure NCTracks Operations Portal and click the Other tab to select Learning Management System. Once in SkillPort, select State Operations Training under Catalog and open the appropriate folder labeled ILT Remote via WebEx (although this is the sub-folder name, please note that, as previously mentioned, courses will now be conducted via Zoom and not WebEx).

Refer to the Quick Links on the public State and Fiscal Agent Operations Users home page for detailed instructions on how to use SkillPort.