Attention: State Operations Users Training for State Operations Users in May 2019

An instructor-led training course for State Operations Users is available via WebEx in May 2019. WebEx courses can be attended remotely from any location with a telephone, computer and internet connection. (See Registration Instructions below for new WebEx information.) The course is now available for registration.

The date, time, and objectives of the course are below.

Pega Refresher (WebEx)

Wednesday, May 22, 2019 10:00AM - 12:00PM 

State users use Pega to access and work on service items that must be addressed by the State. Users can access Pega from the NCTracks Operations portal home page through a single sign on process. At the end of training, as a State Pega user, you will be able to do the following:

  • Log in to Pega
  • Find work and access workbaskets
  • Search provider and recipient Call Center interaction history

Registration Instructions

State Operations Users can register for courses in SkillPort. Logon to the secure NCTracks Operations Portal and click the “Other” tab to select “Learning Management System.” Once in SkillPort, select “State Operations Training” under “Catalog” and open the appropriate folder labeled “ILT Remote via WebEx.” Refer to the Quick Links on the public Operations Portal home page for detailed instructions on how to use SkillPort.

To access WebEx online training sessions:

  1. From an internet browser, enter the following URL: 
  2. Enter your first and last name 
  3. Enter your email address

If this is your first time using the new CSRA Web Meeting, it is suggested that you begin the process 15 minutes prior to the start of the call. This will allow you sufficient time to download the required software to access the Web Meeting. To hear the audio portion of the class, dial 1-800-747-5150 and enter access code 8700322.