Attention: State Operations Users June 2023 Training for State Operations Users Now Available

Registration is open for the June 2023 instructor-led training courses listed below. Slots are limited. NCTracks Zoom courses can be attended remotely from any location with a computer and internet connection. Please note that as of Jan. 1, 2021, training will be conducted through Zoom; individualized meeting information has been created for each course. Please see the Training Enrollment Instructions section below for registration details.

Claims Inquiry Refresher

Wednesday, June 14, 2023, 1:00 p.m. – 3:00 p.m.

This training will instruct the end user on how to complete a claim search and locate information on claims in NCTracks. At the end of training, as an authorized user, you will be able to do the following:

  • Conduct a claim search
  • Locate specific information on a claim

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session:

  1. Dial US Toll-Free: 833-568-8864
  2. Enter meeting ID: 160 132 3670
  3. Press the # key
  4. Enter meeting passcode: 9186914565
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1601323670?pwd=RXNoSkY2ZVJCcXpBOHdlV2UrcGJFZz09

 

Prior Approval for State Users

Wednesday, June 21, 2023, 9:30 a.m. – 12:00 p.m.

This course will focus on how to search for prior approval (PA) Requests and review submitted PA requests.

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session:

  1. Dial US Toll-Free: 833-568-8864
  2. Enter meeting ID: 160 714 0528
  3. Press the # key
  4. Enter meeting passcode 5798233371
  5.  From an internet browser, enter the URL https://gdit.zoomgov.com/j/1607140528?pwd=d01Sb3ljMjlkTVNBbTFjVWJ2NXM4dz09

 

Training Enrollment Instructions

State operations users can register for these courses in SkillPort, the NCTracks Learning Management System. Log onto the secure NCTracks Operations Portal and click the Other tab to select Learning Management System. Once in SkillPort, select State Operations Training under Catalog and open the appropriate folder labeled ILT Remote via WebEx (although this is the sub-folder name, please note that, as previously mentioned, courses will now be conducted via Zoom and not WebEx).

Refer to the Quick Links on the public State and Fiscal Agent Operations Users home page for detailed instructions on how to use SkillPort.