Attention: State Operations Users State Training Class Rescheduled

The instructor-led training course for State Operations Users originally scheduled for Wednesday, May 22, 2019 10:00AM - 12:00PM, has been rescheduled. It will now be held on Thursday, May 30, 10:00AM - 12:00PM. Please see the updated class description below.

Pega Refresher (WebEx)

Thursday, May 30, 2019 10:00AM - 12:00PM

State users use Pega to access and work on service items that must be addressed by the State. Users can access Pega from the NCTracks Operations portal home page through a single sign on process. At the end of training, as a State Pega user, you will be able to do the following:

  • Log in to Pega
  • Find work and access workbaskets
  • Search provider and recipient Call Center interaction history

Registration Instructions

State Operations Users can register for courses in SkillPort. Logon to the secure NCTracks Operations Portal and click the “Other” tab to select “Learning Management System.” Once in SkillPort, select “State Operations Training” under “Catalog” and open the appropriate folder labeled “ILT Remote via WebEx.” Refer to the Quick Links on the public Operations Portal home page for detailed instructions on how to use SkillPort.

To access WebEx online training sessions:

  1. From an internet browser, enter the following URL: 
  2. Enter your first and last name 
  3. Enter your email address

If this is your first time using the new CSRA Web Meeting, it is suggested that you begin the process 15 minutes prior to the start of the call. This will allow you sufficient time to download the required software to access the Web Meeting. To hear the audio portion of the class, dial 1-800-747-5150 and enter access code 8700322.