NCTracks
Multifactor Authentication FAQs
In accordance with the North Carolina Identity Management (NCID) Citizen Identity Project, NCTracks has updated the User Login process and implemented Multi-Factor Authentication (MFA) for all NCTracks users. This transition will occur in phases, and you will be contacted via email when your account is scheduled to transition to MFA.
Updated April 29, 2025.
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1. Where do I register for MFA?
Enroll your NCID in MFA by using the MyNCID portal page at https://myncid.nc.gov. For detailed instructions, including images of each step, refer to the NCID User Guide for MFA.
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2. To access the NCID portal, do I use my NCTracks User ID and password?
Yes, the NCID portal is accessed through using the individual’s NCID as the User ID. NCID User IDs should not be shared. Each person working in NCTracks should have their own individual User ID.
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3. Do we need to register for MFA for each NPI? Some users may have access to multiple NPIs.
If a user has multiple NPIs associated with their NCID, they retain access to all NPIs under the Status and Management page. Using MFA to access the NCTracks portal does not impact established user roles or assigned NPIs.
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4. What training or user guides are available?
Detailed instructions, including images of each step, refer to the NCID User Guide for MFA. If you encounter issues during login or authentication, please contact the Department of Information Technology (DIT) helpdesk at 919-754-6000 or 800-722-3946 then select Option 1.
For more information and training videos, visit the NCID Citizen Identity Project | NCDIT training page.
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5. What happens if my MFA fails during log in?
If MFA fails, NCTracks will route you back to the login page with an error message. You may then attempt to login again. If you are not able to remedy the issue, you may contact the DIT helpdesk at 919-754-6000 or 800-722-3946 then select Option 1.
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6. Do I need my NPI to register for MFA?
No, NPIs are not needed to register for MFA. MFA is associated with an NCID.
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7. Can I proactively register for MFA prior to being contacted by email?
If you are not already using MFA to log into NCTracks, you may also proactively follow the steps below to update all NCID profiles associated with your account:
Note: These instructions are for Individual and Business users only, not Local and State Government users.
- Login to the MyNCID portal at https://myncid.nc.gov/ with your NCID Username and Password.
- You will see the Profile Information page upon successful login.
- Click on the MFA tab on your profile page.
- Click on the ADD ENROLLMENT button on the bottom right.
- A pop-up window will appear prompting you to choose an MFA method. Please note that office phone extensions are not supported.
- Follow the onscreen prompts to add your chosen MFA method.