System Requirements FAQs

This list reflects answers to frequently asked questions regarding System Requirements.

  • 1. Why won't NCTracks work with my internet browser?

    The list of browsers supported by NCTracks, as well as other system requirements, can be found by clicking on the System Requirements link in the footer of every webpage.

  • 2. I work for a provider. Why am I being sent to the Recipient Portal?

    Access to the NCTracks Provider Portal is a two step process. The first is to obtain an NCID. (If you already have one, you can use it.) The second is to have the Office Administrator (or User Administrator) for your provider organization establish your user access to the secure Provider Portal using the User Administration button. There is a document on the public Provider Portal explaining the steps required for the Office Administrator (or User Administrator) to complete that activity.

    In the meantime, if you have completed step one, but not completed step two, you will be routed to the Recipient Portal. Without having user access setup in the Provider Portal, the system will assume you are a recipient (which does not require the setup process, since they are only accessing their own information.)