State Operations Users Training Available in February

Registration is open for the instructor-led training course in February. This WebEx course is limited to 115 participants. It can be attended remotely from any location with a telephone, computer and internet connection.

Non-Live Interaction (NLI) Training (WebEx)*

Thursday, February 22, 2018

2:00 pm - 4:00 pm, Ground Floor Training Room

At the end of this training, the user will be able to submit an NLI request, understand the call center and functional area's responsibilities and search for an NLI within NCTracks.

*A Non-Live Interaction is a correspondence received via email. The interaction is recorded, logged and forwarded via BSOC to the appropriate Call Center workbasket for review and processing.

State Operations Users can register for the course in SkillPort. Logon to the secure NCTracks Operations Portal and click the 'Other' tab to select "Learning Management System." Once in SkillPort, select 'State Operations Training' under 'Catalog' and open the folder labeled 'ILT Remote via WebEx.' The course can be found in the appropriate sub-folder based on the topic. (Refer to the Quick Links on the public Operations Portal home page for detailed instructions on how to use SkillPort.)