Attention: State Operations Users March 2023 Training for State Operations Users Now Available
Registration is open for the March 2023 instructor-led training courses listed below. Slots are limited. NCTracks Zoom courses can be attended remotely from any location with a computer and internet connection. Please note that as of Jan. 1, 2021, training will be conducted through Zoom; individualized meeting information has been created for each course. Please see the Training Enrollment Instructions section below for registration details.
Provider Applications – State Refresher Training
Wednesday, March 22, 2023, 10:00 a.m. – 12:00 p.m.
This course will guide authorized users through the provider application process. At the end of training, authorized users will be able to:
- Identify various provider application(s)
- Explain the purpose of each application type
- Explain how provider application(s) are submitted within the NCTracks provider portal
- Explain how provider application(s) are processed within the NCTracks operations portal
Meeting Information
Follow the steps below for audio and visual access to the Zoom online training session:
1. Dial US Toll-Free: 833-568-8864
2. Enter meeting ID: 161 997 2467
3. Press the # key
4. Enter meeting passcode:4905203380
5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1619972467?pwd=MTB4V0ljT3JMVGVxK0d1ZkxLZHN6Zz09
NLI - State Refresher Training
Thursday, March 23, 2023, 10:00 a.m. – 12:00 p.m.
This course will guide authorized users through the provider application process. At the end of training, authorized users will be able to:
- Submit an NLI request
- Identify NCTracks Operations Contact Center’s responsibility
- Identify NCTracks functional area Subject Matter Expert’s (SME) responsibility
- Search for NLIs within the Operations Portal
Meeting Information
Follow the steps below for audio and visual access to the Zoom online training session:
1. Dial US Toll-Free: 833-568-8864
2. Enter meeting ID: 160 022 1314
3. Press the # key
4. Enter meeting passcode: 5214117895
5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1600221314?pwd=VGI5UUZyUlpjU1dZdE1kamZKakVTQT09
Training Enrollment Instructions
State operations users can register for these courses in SkillPort, the NCTracks Learning Management System. Log onto the secure NCTracks Operations Portal and click the Other tab to select Learning Management System. Once in SkillPort, select State Operations Training under Catalog and open the appropriate folder labeled ILT Remote via WebEx (although this is the sub-folder name, please note that, as previously mentioned, courses will now be conducted via Zoom and not WebEx).
Refer to the Quick Links on the public State and Fiscal Agent Operations Users home page for detailed instructions on how to use SkillPort.