Attention: State Operations Users Training for State Operations Users in July 2018

Instructor-led training courses for State Operations Users are available for July 2018. Please see the dates, topics, times, and registration information below.


County DSS NEMT – Enrollment, Payment Authorization Submission and Prior Approval Inquiry (Webex)

Thursday July 19, 2018 1:00pm – 4:00pm

This course will provide the user with information on how to navigate the system in order to submit a Billing Agent Enrollment application, update existing provider enrollment record via an Abbreviated Manage Change Request to update the “Method of Claims Submission” to allow Billing Agent capabilities, submit batch Payment Authorizations, and search the NCTracks Operations portal for Non-Emergency Medical Transportation (NEMT) authorizations. At the end of this training, the user will be able to:

  • Enroll as a Billing Agent to allow for the submission of Payment Authorization batches
  • Update the Method of Claims Submission on an existing provider record to allow for the submission of Payment Authorization batches
  • Create Payment Authorization batches
  • Upload Payment Authorization batches Search for NEMT Prior Approvals


NLI – State Refresher Training (Webex)

Tuesday July 24, 2018 10:am – 12 noon

This course will guide State users through searching, requesting, and understanding the Non-Live Interaction (NLI) Process within NCTracks. At the end of this training, the user will be able to:

  • Submit an NLI request
  • Understand the call center and functional area's responsibilities
  • Search for an NLI within NCTracks


Registration Instructions

State Operations Users can register for courses in SkillPort. Logon to the secure NCTracks Operations Portal and click the “Other” tab to select “Learning Management System.” Once in SkillPort, select “State Operations Training” under “Catalog” and open the folder labeled “ILT Remote via WebEx.” The courses can be found in the appropriate sub-folder based on the topic. (Refer to the Quick Links on the public Operations Portal home page for detailed instructions on how to use SkillPort.)