Attention: State Operations Users Training for State Operations Users Available in December 2017

Registration is open for this instructor-led training course  that will be held in December 2017. WebEx courses are limited to 115 participants. They can be attended remotely from any location with a telephone, computer and internet connection.

Non-Live Interaction (NLI) Training (WebEx)*

Wednesday, December 13, 2017 - 10:00am to 12pm

In this training users are provided with information on how to navigate the system in order to request or search for an NLI. The users will also gain an understanding of the call center and functional area Subject Matter Expert (SME) process for NLI request(s). At the end of this training, the user will be able to:

  • Submit an NLI request
  • Identify NCTracks Operation Contact Center’s responsibility
  • Identify NCTracks Functional Area Subject Matter Expert’s (SME) responsibility
  • Search for NLIs within the Operations Portal

*A Non-Live Interaction is a correspondence received via email. The interaction is recorded, logged and forwarded via BSOC to the appropriate Call Center workbasket for review and processing.

State Operations Users can register for the course in SkillPort. Logon to the secure NCTracks Operations Portal and click the ‘Other’ tab to select "Learning Management System." Once in SkillPort, select ‘State Operations Training’ under ‘Catalog’ and open the folder labeled ‘ILT Remote via WebEx.’ The course can be found in the appropriate sub-folder based on the topic. (Refer to the Quick Links on the public Operations Portal home page for detailed instructions on how to use SkillPort.)