Attention: State Operations Users February 2023 Training for State Operations Users Now Available

Registration is open for the February 2023 instructor-led training course listed below. Slots are limited. NCTracks Zoom courses can be attended remotely from any location with a computer and internet connection. Please note that as of Jan. 1, 2021, training will be conducted through Zoom; individualized meeting information has been created for each course. Please see the Training Enrollment Instructions section below for registration details.

NLI - State Refresher Training

Tuesday, Feb. 28, 2023, 2:00 p.m. – 4:00 p.m.

This course will guide authorized users through the provider application process. At the end of training, authorized users will be able to:

  • Submit an NLI request
  • Identify NCTracks Operations Contact Center’s responsibility
  • Identify NCTracks functional area Subject Matter Expert’s (SME) responsibility
  • Search for NLIs within the Operations Portal

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training session:

1.    Dial US Toll-Free: 833-568-8864

2.    Enter meeting ID: 160 515 6624

3.    Press the # key

4.    Enter meeting passcode: 1127827971

5.    From an internet browser, enter the URL

Training Enrollment Instructions

State operations users can register for this course in SkillPort, the NCTracks Learning Management System. Log onto the secure NCTracks Operations Portal and click the Other tab to select Learning Management System. Once in SkillPort, select State Operations Training under Catalog and open the appropriate folder labeled ILT Remote via WebEx (although this is the sub-folder name, please note that, as previously mentioned, courses will now be conducted via Zoom and not WebEx).

Refer to the Quick Links on the public State and Fiscal Agent Operations Users home page for detailed instructions on how to use SkillPort.